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Different types of requests for training in organizations

In recent days I've been talking about this in my professional work, whether in the context of an exhibition that recently issued in the city of Arequipa (Peru) and in advisory work a training program of the Ministry of Health of Chile, the matter is that when you start talking about how to detect training needs in an organization have in mind that there are at least two types of requests for training in organizations: " functional demands "and" organizational demands. "


functional demands are those that arise from dysfunctions in the tasks and actions of different areas of the company. These are the demands that are generated in the general operating environment of organizations, namely from the requirements of optimal functioning and operational capacity of the company. In the context of different actions and tasks performed in the company arise, of course, other conflicts, dysfunctions and problems that are directly related to the level of staff competence. These dysfunctions and problems can occur in:

• The internal and external organizational aspects of the company (staff / suppliers / customers).
• The internal and external communications aspects of the company (staff / suppliers / customers)
• The production and service areas
• The quality of products and services
• Relationships between different areas of the company
• Attention Customer
• The care and the relationship with suppliers, etc.
dysfunctions and problems that result in training needs, give rise, in turn, a process of upgrading staff skills, which will result in different training activities and projects and training programs.

organizational demands But the "functional demands" of training are not alone in organizations. We must also consider another important source of training demands, such as strategic projects and programs organizational change and continuous improvement that constantly arise in business.
These organizational demands, arising from projects and organizational change programs as well as implementing new strategies, policies and business plans.

This type of training demands results, generally, the need to adopt new skills by staff.

There are several reasons that can lead to projects and programs of organizational change in business:

• Reformulation strategies and company policies
• Reformulation the organization of production and service processes
•
technological conversion processes • Process improvements in the quality of products and services
• processes to standards of quality, safety and business relationships with the environment,.


All these business initiatives require, generally, that staff develop new skills. Therefore, requiring the design, development and implementation of projects and / or training programs. Both

overcome the dysfunctions detected in different areas of the company, the preparation for the challenges change, requires projects and training programs.